Sell more, save more this holiday season. Find out how!

Shipping and delivery

Scale your business with worldwide shipping

Production in 32 countries

Gelato is the fastest, safest, and most reliable way for your business to deliver customized products.

With production locations worldwide, you benefit from reduced shipping distances and lower emissions.

Trustpilot

4.7 / 5

based on 1279 reviews

Shopify

4.7 / 5

based on 304 reviews

Sell more, save more this holiday season

Bundle and save on shipping

To boost your profit this holiday season we’re launching 50% off shipping on orders with two or more products. For FREE shipping, upgrade to Gold today.

Shipping rates and delivery times

View the cost and estimated time of delivery wherever your customers are

Select item

Classic Crewneck T-shirt

Shipping to

	Avg. delivery time*	Product Price	Shipping price
Standard Shipping
Standard Shipping	5-8 days	8.51 USD	4.66 USD
Express Shipping
Express Shipping	4-5 days	8.51 USD	26.80 USD

Standard Shipping

Avg. delivery time*

5-8 days

Product Price

8.51 USD

Shipping price

4.66 USD

Express Shipping

Avg. delivery time*

4-5 days

Product Price

8.51 USD

Shipping price

26.80 USD

*Delivery time includes us receiving your order, production and delivery to your customer. Delivery times and shipping costs are estimates and cannot be guaranteed. You will see the final costs and delivery times at checkout.

How Gelato powers your business, from start to finish

Choose your shipping speed

We offer a variety of shipping options so you can provide flexibility to your customers.

Live order tracking

Keep your customers up to date with live order tracking

Shipping discounts

Subscribe to one of our plans and benefit from shipping discounts on every order.

Better for the planet

Through local production, you become more sustainable. Shipping distances and carbon emissions are reduced, and overproduction is eliminated because you order on demand.

Battle-tested reliability

Our production and logistics network delivers millions of parcels every year with 99.9% uptime. Your products arrive safe, on time and with consistent and superior quality.

Faster, smarter, greener

Gelato produces your merchandise near the end destination. Your products are made and shipped where your customers are. Better for the people - and the planet.

Global shipping network

50+ logistics partners

With our worldwide shipping network, you benefit from fast, secure, and best-priced delivery to each customer’s doorstep.

Run your business anywhere, anytime

Receive order notifications and act on them from anywhere.

The Gelato Network

130+ production partners in 32 countries

Gelato makes the production and delivery of custom products simple, borderless, and programmable. Our teams are based in offices around the world and we process millions of print jobs each year for creators, startups, and large enterprises.

For information about which products are produced locally in which countries, please consult our product catalog.

Europe, Middle East & Africa

Belgium, Czech Republic, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, Turkey, UAE, United Kingdom

Asia Pacific

Australia, China, India, Japan, Korea, Malaysia, New Zealand, Singapore

Americas

Brazil, Canada, Chile, Mexico, USA

Shipping and delivery FAQs

Is free delivery available for my order?

No, we do not offer free delivery. All the orders we receive are processed close to your customers' locations and shipped locally from the supplier's warehouse. However, you can avail of fantastic discounts on shipping rates by subscribing to one of our two premium plans: Gelato+, Gelato+ Gold, and Platinum. To check out the discounts offered under these subscriptions, visit this page.

Will I be able to track my order?

Yes, you can track your orders in two ways. The first way is to track your order by visiting your dashboard and viewing your order details. Click on the shared tracking link and see the up-to-the-minute order status there. The second way is viewing the parcel shipping status on the order screen under shipping history. Tracking the shipment process for your orders using the second method is easier, as it provides a quick update on where your parcel is without having to go to carrier tracking pages.

How can I access tracking information for my order?

Accessing your Gelato dashboard lets you easily find all the order details, including the tracking information. Follow these three simple steps: 1) Navigate to the 'Orders' page and select the order you want to track. 2) Click the order reference ID to view the details page and review all the information, including product details, customer's address, shipping method, shipping date, delivery date, order status, and delivery confirmation. 3) For more details, click 'Event History,' and additional information will appear.

What shipping carriers are utilized for deliveries?

Gelato has partnered with 40+ shipping providers like DHL, FedEx, Royal Mail, Blue Dart, ZTO Express, etc., all over the world. Our selection of the shipping provider for your order will be based on a number of factors, such as the country of production, the country of delivery, the selected shipping method, and the total weight of your order. You can check the available shipping providers for your order at checkout.

Do you offer international shipping, and if so, which countries are included?

Yes, we do offer international shipping, but our standard procedure is to process most of our orders (95%) close to your customers' locations with local print providers. Sometimes, we may have to route an order to a producer in a different country from yours to ensure product availability, production capacity, and logistics and optimize delivery routes for a smooth delivery process. We ship to all countries internationally and charge shipping costs accordingly.

My package was expected to arrive today, but I haven't received it. What steps should I take?

At Gelato, shipping refers to an unfailing and efficient shipping process, so late deliveries are a rarity, and we work hard to prevent them. Still, if your order is delayed, we recommend you wait for two business days, and if it still doesn't arrive, you can use the tracking information, like ship date and ETA, and contact the carrier for an update. Ask them if they can expedite the process and make the same-day delivery. If they are unable to help, feel free to contact our customer care, and we will do our best to resolve the issue at the earliest.