Gelato’s quality commitment
Ensuring excellence in every product
We guarantee quality products and service through thorough checks, hands-on inspections, and continuous process improvements. If anything falls short, we back it with a satisfaction warranty.
Our quality commitment from design to delivery
Gelato’s quality promise ensures top-notch standards across:
We use the best materials and trusted suppliers to ensure every product is durable and high-performing.
Our advanced printing tech and thorough checks ensure your prints are vibrant, accurate, and long-lasting.
Our well-designed and tested packaging protects your products during transit, ensuring they arrive in perfect condition.
Steps we take to ensure quality at every step
Designing your product
Automated checks: Our proprietary software checks artwork content & reproduction quality before sending them to production, to ensure optimal outcomes.
Latest technologies: We continuously evaluate and integrate the latest software to enhance our quality checks.
Ensuring product excellence
Product quality: We use the best materials and trusted suppliers to ensure every product is durable and high-performing.
Supplier recommendations: We recommend the best suppliers for blank, unprinted products, ensuring top-quality inputs for our production processes.
Printing quality
Each product is validated by hand and visually inspected before printing.
Our proprietary software ensures that production facilities follow procedures and perform world-class quality checks*.
Gelato partners use modern equipment to ensure superior print quality and consistency.
After printing and before packaging, each product undergoes a final quality check by the production team.
Packaging & delivery experience
Packaging quality: Our well-designed and tested packaging protects your products during transit, ensuring they arrive in perfect condition.
Gelato software: Our proprietary software ensures that production facilities follow procedures to ensure the proper items are matched with the correct shipping labels
Delivery excellence: Our algorithms match your parcel with the best carrier, to ensure quick shipping.
Commitment to continuous improvement
We audit production partners before they join our network and conduct periodic reviews to ensure consistent quality.
Internal experts frequently conduct test orders to monitor and ensure quality.
Feedback from customers is used to improve, with partners receiving performance metrics and continuous improvement suggestions.
We curate a network of production partners, continuously assessed and ranked based on quality, delivery speed, and stock availability. Partners not meeting our standards are removed from the network.
What happens if we fall short?
Free reprints: If an item doesn’t meet our quality standards, we offer a free reprint (Terms and Conditions apply).
Excellent support: Our support team is available 24/7 to assist with any issues.
Experience Gelato quality
Join thousands of satisfied customers who trust Gelato for their high-quality, locally produced products.
