Holiday order deadlines

Holiday FAQs

What should I do with the order deadlines?

We recommend that you review and communicate the order deadlines to your customers, so they can order their gifts in time to arrive prior to February 14. Last order dates will be communicated on this page as soon as they are ready.

What should I do if my order is still "in transit" after the estimated delivery date?

We will provide the estimated delivery dates for each of your orders. The earlier the order is received, the higher the chance of delivery before Feb 14. We will update our estimates as events unfold, but also recommend following carrier updates for real-time alerts.

Can I upgrade my shipping method after the order is placed?

Once an order is printed it is not possible to change the shipping method. If the order is still in the status "uploading" or "passed" it can quickly be canceled and reordered with an updated shipping method via the Gelato Dashboard. Please refer to this page for further information.

What should I do if my customers aren't happy with their received order?

In the rare case that a customer lets you know of an issue with an order, our customer service team will be here to help! In order to speed up the resolution please follow the recommendations in this Help Center article.

How do I contact Gelato Customer Support?

Our customer support team is here to help 24/7, you can find our contact information here.

Valentines Day order deadlines

Valentines Day 2025 order deadlines

Last order dates

Holiday FAQs