Cookie Policy –

We receive, and store certain types of data collected automatically through technology whenever you interact with us, as further set out below;

This is a small text file consisting of alphanumeric identifiers that is placed on your hard disk by a Web page server. The cookies help the webpage to remember your settings such as user name, language and text size during a certain period of time. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until the expiration date or until you delete them). Our Platform uses Cookies to enable you to sign in to our services, help personalize your online experience, and facilitate the flow of placing Orders. By showing how and when our visitors use Gelato's Platform, the use of Cookies allows Gelato to continue improving the Platform. This Platform also makes use of Cookies for traffic analysis so that our platform will be optimized for usage. You can control and delete cookies via your web browser such as Google chrome, Internet Explorer, Safari etc. Specific instructions can be found here;

Pixel Tags (Web Beacons).
Transparent images and similar tracking scripts that are used in conjunction with Cookies to provide information about user’s interaction with our Platform, to optimize the site for usage.

Information Collected by Our Servers.
To make our Platform and Services more useful to you, our servers, hosted by a GDPR compliant cloud provider, collects information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.

Analytics Tools.
We use analytics tools, such as Google Analytics to help analyze how users use the Platform. Google Analytics use Cookies to collect information such as how often users visit the Platform, what pages they visit, and what other sites they used prior to coming to the Platform. We use the information we get from Analytics Tools only to improve the Services. Google Analytics collects only the IP address assigned to you on the date you visit the Platform, rather than your name or other personally identifying information. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Platform, the Cookie cannot be used by anyone but Google. If you wish to withdraw your consent for sharing data for analytics purposes related to Google Analytics, please use instructions from here
We may create anonymous data records from Personal Data by excluding information (such as your name and IP-address) that makes the data personally identifiable to you (“Anonymous Data”). We use such Anonymous Data records to analyse request and usage patterns so that we may enhance the content of the Services and improve Website navigation. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.

Name of cookie Purpose of the technology
GCAB This cookie helps us to conduct AB-testing, and then compare usage of the website by users using A version of the website vs users using B version of the website.
GLOBE_VISITED Tracks if a user visited website before, and tailors content based on this
SERVER_ID Application Server ID, identifying on which server customer is served. It’s needed as we used distributed server model and need to map a user to the server processing users requests
SID_STORE Gelato Globe User's Session identifier. With this key we store all information related to current Session.
stored_currency Stores the currency used by user. It helps to default this currency for a user in a future use
stored_detected_country Stores a country of a user detected by GeoIP functionality. This data is used to tailor country specific functionality, e.g. shipping address
stored_locale Stores a locale of a user detected. This data is used to tailor language specific functionality
stored_phone_prefix Stores last used phone prefix, e.g. +1, or +47, etc It helps to default this prefix for a user in a future use
stored_shipment_country Stores last used shipping country. It helps to default shipping country for a user in a future use
referrer_path Cookie to remember entry point to the website, e.g. marketing landing page, or sign in page
order_id Stores an information about the customer order id and then passed to our logging system, so we can trace actions performed by a user or system with this order
customer_id Stores an information about the customer id and then passed to our logging system, so we can trace actions performed by a user or system with this customer’s account
is_used_app Tracks if Gelato Globe was used by a user before

Third party cookies used on this website

Name of cookie Name of technology Purpose of the technology
_ga, _gid, _gat_UA-859089-16 Google Analytics These web analytics cookies, provided by Google, are used to collect information about how visitors use our site. We use the information to compile reports and to help us optimize the site for customer usage.
RUM_EPISODES Pingdom This cookie is used to record information about the performance of our website and its network availability. We use the Pingdom service to monitor our site to ensure a good customer experience.
atatus-aid Atatus These web analytics cookies, provided by Atatus, they help to Visualize clearly how our website is performing and gain insights across different layers of our software stack with in-depth performance and error analysis.
intercom-lou-g81mvor6, intercom-session-g81mvor6 Intercom These cookies are provided by Intercom, vendor of online chat feature used by Gelato Globe. Online chat helps to provide faster and more efficient support to users.