GelatoConnect One — AI-Native Print MIS for Modern PSPs

What is it

GelatoConnect One, defined.

The first intelligent, AI-native MIS built for modern print service providers who need one system for 100% of their business. It unifies both sides of a PSP's operation in a single platform: orders that need quoting and orders that come in through storefronts and APIs: Estimator + Order Intake, Job Ticketing, Proofing, Scheduling, Inventory, Imposition + Production, Logistics, and Invoicing, connected end to end. No handoffs between systems. No re-entry. No data in a separate tool. Smart configuration reads any data format for rapid setup. First value realization in weeks, not the 6 to 12 months legacy MIS tools require

This is not another tool alongside your stack. It is the stack.

Why it wins

Control

One platform, one job record, one source of truth for 100% of your business. Orders that need quoting and orders from storefronts and APIs, unified in a single system with a shared data and intelligence layer that compounds over time. Every job visible from quote to invoice, whether it came from a web-to-print storefront, an API, or a phone call. Real-time production tracking, live inventory allocation, and estimate-vs-actual reconciliation built in. No data silos. No blind spots. No decisions made on stale information.

Efficiency

AI-powered estimation in 15 seconds, not hours. One-click quote-to-order conversion with no re-keying. Procurement triggers automatically from the job via GelatoConnect Procurement. Shipping selects the best rate across 100+ carriers via GelatoConnect Logistics. Invoicing reconciles against what was actually produced, not what was estimated. First value realization in weeks, not the 6 to 12 months legacy MIS migrations require. Every manual step removed is margin recovered.

Growth

GelatoConnect One covers 100% of your print business, automated and custom, so you can say yes to more orders, new customers, and new markets. Increase win rates with AI estimation that converts directly into live jobs. Launch new customers and catalogs in minutes with no-code setup. Expand into new product categories without adding headcount or complexity. Lower input costs through GelatoConnect Procurement and reduced shipping spend through GelatoConnect Logistics flow straight to your bottom line. One system that grows with you, not one that holds you back.

Why now

The print industry's operating model is being rewritten.

The MIS stack that worked for the last era will not survive the next one. The PSPs that operate on a connected, AI-native system will pull away. The ones that do not will spend the decade catching up.

Margins squeezed by smaller orders

Average orders have collapsed from $5,000+ to runs as small as 200 business cards. The manual overhead that used to be acceptable now makes most jobs unprofitable. Every manual step in estimation, job ticketing, and scheduling that worked for large orders becomes a margin drain at smaller volumes. The economics have structurally changed.

Online and custom jobs stuck in separate systems

Most PSPs run automated online orders and custom email or phone orders through entirely separate systems. The result: duplicated data, inconsistent pricing, no single view of the business, and no way to sequence work intelligently across the shop floor.

Manual processes block intelligence and growth

When estimation, production, and invoicing live in different tools, there is no connected data to learn from. No variance analysis between what was estimated and what was actually produced. No true margin visibility. The longer you wait, the wider the gap becomes.

What we built

Not another MIS. An intelligent operating system for 100% of your print business.

GelatoConnect One connects eight modules into a single quote-to-invoice flow. Every module shares the same data, the same job record, and the same intelligence layer. No handoffs. No re-entry. No disconnected tools.

The eight connected modules

Estimator + Order Intake

Quote custom jobs with AI in seconds and automate ecommerce + API order intake - all on the same system.

Job Ticketing

Live job tickets with post-conversion editing. Every change reflected downstream automatically.

Proofing

File receipt and approval built into the job flow. No separate tool, no lost files.

Scheduling

Connected, real-time visibility into job sequencing across the shop floor.

Inventory

Source smarter through GelatoConnect Procurement. Access lower input costs and trade work through a connected supplier network. Real-time stock visibility and automated replenishment, built into the same system that quotes and produces the job.

Imposition + Production

Connects to your existing imposition tools (Enfocus Switch, Tilia Phoenix) within the workflow. No separate tool, no manual handoff. Station views, live production tracking, and operator-guided workflows from order to dispatch.

Logistics

Ship better through GelatoConnect Logistics. Multi-carrier rates, freight, pallet, and multi-address shipping across 100+ carriers, all priced and tracked from inside the same job ticket your team is already working in.

Invoicing

Estimate-vs-actual reconciled automatically. Configurable invoicing triggers with native ERP integration (QuickBooks, Microsoft Dynamics, Sage).

Why procurement and logistics change everything

This is what makes GelatoConnect One fundamentally different from every other MIS on the market.

GelatoConnect Procurement and Logistics give PSPs access to lower input costs, better carrier rates, reduced working capital, and operational efficiency that no standalone MIS can deliver.

Procurement and logistics are becoming exponentially more complex. Customer demand is shifting toward smaller production runs, higher personalization, faster turnaround, and more fragmented supply chains. An MIS that does not help you control procurement and logistics will not be enough in the next era.

The PSP winners of tomorrow will not only be the ones with better estimating, job tickets, or production tracking. They will be the ones that source smarter, ship better, reduce working capital, and operate with more data across the full value chain.

GelatoConnect One brings this together in one connected system. You are not buying software. You are plugging into a market.

Comparison

Legacy print MIS vs. GelatoConnect One.

The print industry is moving from disconnected systems, manual handoffs, and slow decision-making to an AI-native operating system. This is what the shift looks like.

Capability

Legacy MIS

GelatoConnect One

Time to first value

6 to 12 months, often failing

~4 weeks, not months

Quote generation

20 minutes to 4 hours per job

15-second AI estimates

Orders that need quoting + storefront/API orders

Separate systems, manual handoffs

Unified in one platform

Inventory / Procurement

Not included

Built-in marketplace via GelatoConnect Procurement

Logistics

Not included, manual carrier selection

Built-in marketplace via GelatoConnect Logistics

Estimate vs. actual reconciliation

Manual or impossible

Automatic, end-to-end

IT staff required

Yes, for setup and ongoing

No, self-configurable by shop owner

Estimating jobs of one

Often unsupported

Native, built for small runs

Update cadence

Major releases, 1 to 2 per year

149 product updates per quarter

Long-term investment

Vendor acquisitions, stalled roadmaps

Series D, Insight Partners, 100+ engineers

Who it is for

Built for the print service providers shaping the next decade.

Hybrid PSPs

Already running both online and custom orders

If your shop juggles a web-to-print storefront and email or phone custom orders across separate tools, GelatoConnect One unifies both into a single operating system. One platform for 100% of your business.

✓ Already on GelatoConnect, extending the platform
✓ Mix of digital and offset production
✓ Want one system that covers every job type

Job-based PSPs

Stuck on legacy MIS, ready to leap forward

If your shop runs entirely on job-based custom work and you are evaluating alternatives, GelatoConnect One is an AI-native replacement with first value realization in weeks, not months. It brings procurement and logistics marketplaces with it, giving you access to lower costs and better operational efficiency from day one.

✓ Commercial print, packaging, labels, large format
✓ Owner-operator led
✓ No dedicated IT staff, the same person configures and runs the shop

Proof

The shops on GelatoConnect are already pulling away.

108

hours saved / week

ESP Colour

15s

average AI quote

Production-ready

65%

less quoting effort

Hudson

days

to go live

Legacy MIS: 6 to 12 months

With GelatoConnect One you can go live in under one week.

“

Separate systems for online and custom orders create silos that limit how efficient you can be. Bringing it all into one operating system changes the economics of running a shop.

Adam

Bennett · Customer Advisory Board

Early access. Limited cohort.

The PSPs that move first will own the next decade.

We are opening early access to a limited group of ambitious print service providers who want to move faster than the rest of the industry. This is not a beta test. This is the opening cohort of a category-defining platform. Early access customers shape what ships next.

For prospects: new to GelatoConnect

The print industry is shifting from disconnected systems and manual handoffs to a connected, AI-native operating system. GelatoConnect One is that system. It brings estimation, production, procurement, logistics, and invoicing together in one platform, with marketplace access that no legacy MIS can offer. This is the moment to get ahead.

Request early access →

For existing customers: already on GelatoConnect

You are already ahead. You are running on the platform that hundreds of PSPs trust for procurement, workflow, and logistics. GelatoConnect One extends that into job-based work, giving you one system for 100% of your business. Join the early access cohort and help shape the future of print.

Talk to your CSM →

Frequently asked

Honest answers, ahead of time.

What is GelatoConnect One? +

GelatoConnect One is the first AI-native management information system (MIS) built for modern print service providers. It unifies job-based and product-based print workflows in a single platform, replacing fragmented legacy MIS tools with an intelligent operating system that goes live in under one week. It is connected natively to GelatoConnect Procurement and GelatoConnect Logistics — two marketplaces giving PSPs lower input costs, better shipping economics, and improved cash flow.

What is a print MIS? +

A print MIS (management information system) is the software that runs a print shop. It typically handles estimating, quoting, job ticketing, production tracking, scheduling, shipping, and invoicing. Legacy print MIS platforms were designed for an era of large, predictable jobs and predate AI — today's smaller, faster, more personalized job mix exposes their limits. GelatoConnect One is the AI-native replacement for that category.

Is GelatoConnect One a different product from GelatoConnect? +

No. It is GelatoConnect, expanded. The same platform that powers automated production, logistics, procurement, and AI-powered estimation for hundreds of PSPs — now extended to cover the full lifecycle of custom, job-based work. Existing GelatoConnect customers extend into job-based workflows without migrating systems.

What does “early access” mean? +

Early access opens the platform to a limited group of ambitious print service providers who want to move faster than the rest of the industry. This is not a beta test — it is the opening cohort of a category-defining platform. Onboarding is measured in days, not months, and early access customers shape what ships next.

What types of print work does GelatoConnect One support? +

GelatoConnect One supports commercial print, packaging, labels, and large format — across any mix of digital and offset production. It handles both online (web-to-print, automated, API) orders and custom (email, phone, walk-in) orders in the same operating system. Approximately 75% of print production today runs on job-based workflows, which is the segment GelatoConnect One was specifically built for.

How is GelatoConnect One different from legacy MIS tools? +

GelatoConnect One is an MIS connected natively to GelatoConnect Procurement and GelatoConnect Logistics — two marketplaces, not modules. PSPs on the platform get lower input costs, better shipping economics, and improved cash flow alongside their estimating and production workflows. Legacy print MIS platforms typically take 6 to 12 months to implement and don't include procurement or logistics marketplaces. GelatoConnect One goes live in under one week.

How long does implementation take? +

Core workflow go-live is under one week. Compare to legacy MIS migrations, which typically take 6 to 12 months and frequently fail mid-way. Hudson, a beta customer, attempted two previous MIS migrations that both failed before going live on GelatoConnect One in days.

What is AI estimation? +

AI estimation generates production-ready quotes in seconds rather than the 20 minutes to 4 hours per job typical in legacy MIS systems. It supports estimating jobs of one (single-unit production), which is increasingly required as average order sizes have collapsed from $5,000+ to runs as small as 200 business cards. ESP Colour saves 108 hours per week with AI estimation. Hudson reduced quoting effort by 65%.

What about my historical data? +

Migration is part of onboarding. Customer records, pricing rules, and historical jobs are migrated across so you don't lose visibility or institutional memory. Data migration is built into the implementation playbook so PSPs don't lose history when they switch.

Do I need IT staff to run it? +

No. GelatoConnect One is built for non-technical operators. The person configuring the system is usually the same person running the shop floor — an owner, general manager, or operations manager. No dedicated IT staff is required for setup or ongoing operation.

What integrations does GelatoConnect One support? +

GelatoConnect One includes native ERP integrations with QuickBooks, Microsoft Dynamics, and Sage. Multi-carrier shipping is built in across 100+ carriers, including freight and pallet. The platform also supports API-based automated order intake from web-to-print storefronts.

Does it support both online and custom orders? +

Yes — this is the core unlock. GelatoConnect One unifies online (automated/API) orders and custom (email/phone) orders in a single platform. Most PSPs today run these through entirely separate systems. One platform for 100% of the business has been the top customer summit request for three consecutive years.

Who is GelatoConnect One built for? +

GelatoConnect One is purpose-built for modern print service providers who want one system for 100% of their business. It supports any mix of commercial print, packaging, labels, and large format — digital, offset, or both. Two paths into the platform: PSPs already running both online and custom orders who want them unified, and PSPs stuck on legacy MIS who are ready to leap forward to an AI-native operating system.

Who is behind Gelato? +

Gelato is independently invested in print shop success for the long term. The company has raised through Series D, backed by Insight Partners, with 100+ engineers shipping 149 product updates per quarter. Hundreds of PSPs already run on the platform. Beta customers shaping GelatoConnect One include Hudson, PrintEvolved, Bennett, Quantum, Exakta, and ESP Colour.

The end of the
disconnected print shop.