100% Quality Guarantee

We are passionate about printing quality and have left no stone unturned in our quest for great results. In fact, we’re so confident that we can deliver on our promise that we will give you a full refund if you’re not happy with the way your prints turn out. We call it our 100% quality guarantee.

Gelato’s quality and consistency control

Securing quality is what we’re all about. Since printing is a chemical processes, many factors can affect quality, including but not limited to:

  1. Print machine and settings
  2. Paper type
  3. The person operating the machine
  4. How the print file was designed and extracted to PDF
  5. Humidity in the production facilities

Even printing with the same print house, using the same print machines, same paper type and print file, you can get different results.

Two significant factors are machine and paper types. We have only included HP Indigos and Xerox machines in our network, and make sure that we print on the same paper types all over the world. As any printer can attest, 100% consistency is impossible, but thanks to our careful quality control, we manage to get as close to perfect as possible.

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What about paper?

We have learned so much about paper over the last years. For example, you have to consider data points for paper thickness, brightness, whiteness, opacity and shade. Since we care deeply about the environment, we do not produce paper in one mill to have it sent across the world. Instead, we find paper types around the world that match the same data points. 100% consistency is impossible, but thanks to our dedication and quality control, we manage to get as close to perfect as possible.

100% Quality guarantee

If you are not happy with the quality of your prints, we will reprint them for free. Contact us at support@gelato.com within 14 days of delivery. Please note this does not apply to file related errors.

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