Work at Gelato

Product Manager

About Gelato

Gelato has built the world's largest and most global networks for on-demand production of customized items e.g. t-shirts, wall art, mugs, books, hoodies, and cards, We support a new wave of e-commerce entrepreneurs and the global shift towards local and more sustainable production.

We own no assets - we build the software that connects world-class production facilities all across the world. We already have more than 100 production partners in 30 countries. In 72 hours we can reach more than 5 billion people and potential consumers in a smarter, faster, and greener way.

In many ways, we at Gelato are rethinking how digital fabrication of customized products can be done on-demand. Just imagine what will happen when we add 3D printing capabilities to this global service. We are already empowering thousands of e-commerce entrepreneurs to grow and scale their businesses. Again, thanks to the products being produced locally we produce what you need when you need it, and where you need it. In other words, we reduce waste and carbon emissions.

Together we can increase global GDP by effectively supporting - local on-demand production.


What you will be doing

The world is changing more rapidly than ever before. We recognise this at Gelato and put speed of execution at the heart of how we operate and how we challenge each other.

Product Managers at Gelato drive our business forward with energy and pace. We solve problems rapidly, wielding data and intuition in equal measure, and finding innovative approaches to many of the complex challenges we encounter as we continue to scale our business.

Some of your key responsibilities will include:

  • Setting a clear product vision and strategy for your area
  • Owning an ambitious roadmap that connects customers, business partners, engineering and design in a powerful way
  • Leading and supporting engineering teams in execution to produce world-class solutions that validate ideas, delight customers, and unlock speed and scale for the business
  • Obsessing over the data, instrumentation and getting to the core of issues
  • Working very closely with customers to understand what we build and why
  • Thinking entrepreneurially about how to make progress: we operate in an ecosystem of solutions and services, and many problems we face have already been solved in some form by others.

Who you are

In order to be successful and enjoy being a Product Manager at Gelato, you will need first and foremost to have an entrepreneurial mentality. You are committed to excel with energy and endurance, as you understand that building a company is hard but satisfying work. You have a passion for building great products and technology, superior communication skills, high integrity, and great attention to detail.

You’re a doer, who will adapt and change tactics until you find the winning approach. You feel comfortable getting your hands dirty in the problems of today, yet never losing sight of the long-term direction. You have stamina, resilience, and grit.

You may be a good fit if:

  • Graduate degree with a strong academic performance from a top tier university
  • You can think in terms of the big picture, but deliver on the details
  • You have an instinct for great product design, and can advocate for new features with qualitative and quantitative reasoning
  • You do whatever it takes to make your product and team successful, whether that means writing a testing plan, analysing large data sets, or hunting down the root cause of a user’s frustration
  • You can turn incomplete, conflicting, or ambiguous inputs into solid action plans
  • You communicate with empathy, precision and clarity
  • You are technical enough to ask engineers good questions about architecture and product decisions alike
  • Beyond just shipping new products, you obsess about continuous product improvement
  • While we generally value attitude over skills, we expect that you’ve spent at least five years in a fast-paced product management role

What it’s like to work at Gelato

As you can tell from this job description, we expect a lot from our team members at Gelato. We are building a business and putting global production of customized goods on a sustainable footing. This is demanding work, but all worthwhile challenges are!

We operate at a fast pace, and are a driven team with high standards and big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit.

Our culture is unique and we live by our values, so please take some time to learn more about how we work before presenting your application.

If this sounds like the challenge you’ve been looking for, get in touch!


If you have any questions you can contact us: careers@gelato.com

Apply for this position

London

Product Management
Product Manager

If you have any questions you can contact us: careers@gelato.com

Apply for this position

Data protection notice

Who we are

We’re a team of 100+ people, 25 nationalities, spread across 6 timezones. We are on a mission to change the way physically printed collaterals are produced. We’ve come a long way building a network of partners across the world, however, there are still loads of challenges and opportunities ahead. Want to join us on this journey?

About Gelato

Communication is a fundamental human need and print is a powerful tool to help people communicate their creativity and passion. Perhaps this is why commercial printing has become one of the largest industries on the planet. Gelato's state of the art global print cloud facilitates local printing at a scale greater than the world has ever seen before. Learn more

What we offer

The rare opportunity to change the world such that everyone around you can use the services you’ve been part of building. We’re not just another web application; we’re changing one of the world’s largest industries. Join a motivated, hard-working and passionate team in a dynamic and energetic startup environment.

Our culture

We are a global company with a global team. We hire for attitude and train for skills. We battle over ideas - which is why we don't believe in hierarchies - we all have equal value. We believe innovation happens when the quality of an idea matters, not the person who had it. We collaborate and build relationships. We speak about things as they are and how they feel.