Work at Gelato

Logistics Carrier Manager

About Gelato

Gelato has built the world's largest and most global networks for on-demand production of customized items e.g. t-shirts, wall art, mugs, books, hoodies, and cards, We support a new wave of e-commerce entrepreneurs and the global shift towards local and more sustainable production.

We own no assets - we build the software that connects world-class production facilities all across the world. We already have more than 100 production partners in 30 countries. In 72 hours we can reach more than 5 billion people and potential consumers in a smarter, faster, and greener way.

In many ways, we at Gelato are rethinking how digital fabrication of customized products can be done on-demand. Just imagine what will happen when we add 3D printing capabilities to this global service. We are already empowering thousands of e-commerce entrepreneurs to grow and scale their businesses. Again, thanks to the products being produced locally we produce what you need when you need it, and where you need it. In other words, we reduce waste and carbon emissions.

Together we can increase global GDP by effectively supporting - local on-demand production.

What you will be doing

The role represents a critical function within Gelato Network Operations to continually improve capacity, service and costs of our carrier network ensuring we consistently meet customer promise. Reporting to the Global Head of Logistics, you will have end to end ownership and accountability of one or more strategic markets. You will be managing several modes of transportation for both B2C and B2B customers.

Your responsibilities include:

  • Use existing (and create new) metrics to identify and eliminate defects in transportation
  • Develop and maintain relationships with our carrier partners
  • Manage performance of carriers (e.g., On time Delivery)
  • Identify, negotiate and onboard new carriers into the Gelato Network
  • Support contract management and compliance of existing and new carriers
  • Support new market and product expansions
  • Drive continuous improvement of processes with carriers and upstream print operations partners
  • Drive standardization of best practices across regions
  • Forecast and secure transportation capacity needs, especially peak
  • Collaborate with a dedicated product & engineering team to ensure we have the technology we need to provide a world class delivery experience
  • Understand our shipping costs, ensure cost accuracy, and make recommendations to optimize transportation costs

Who you are

To be successful in this position, you need to make data driven decisions which have a direct impact on customers. You are ambitious, a self-starter, curious, and entrepreneurial. You are a team player and enjoy working in a fast-paced environment.

You are an excellent communicator and can engage at all levels both internally and externally. You are analytical, data-driven, and have a passion for technology.

Basic Qualifications:

  • Bachelor’s degree in Business, Economics, Logistics or similar field from a top tier university
  • Min 4 years work experience in transportation, ideally in a similar role with a logistics provider or retailer
  • Proven track record of performance management/improvement
  • Proven ability to leverage data to identify problems and create powerful solutions
  • Self-starter, curious to learn, ability to work independently and in a team environment
  • Strong attention-to-detail, excellent time management and organizational skills
  • Ability to multi-task and thrive in a deadline driven, fast-paced environment with diligence and accountability
  • Fluent in English and excellent written skills
  • Advanced proficiency in Excel

Preferred Qualifications:

  • Contract management experience
  • Negotiation experience
  • Proven track record of managing & improving logistics supplier performance
  • Ability to speak any other language in addition to English is a plus, especially Spanish.

What it’s like to work at Gelato

Building a company is hard work. We expect a lot from each other. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit.

Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.


All candidates must have the legal right to work and will be expected to provide documentation to support this status. Unfortunately, we are unable to sponsor visa or relocation at this time.

If you have any questions you can contact us:

Apply for this position


Logistics Carrier Manager

If you have any questions you can contact us:

Apply for this position

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Who we are

We’re a team of 100+ people, 25 nationalities, spread across 6 timezones. We are on a mission to change the way physically printed collaterals are produced. We’ve come a long way building a network of partners across the world, however, there are still loads of challenges and opportunities ahead. Want to join us on this journey?

About Gelato

Communication is a fundamental human need and print is a powerful tool to help people communicate their creativity and passion. Perhaps this is why commercial printing has become one of the largest industries on the planet. Gelato's state of the art global print cloud facilitates local printing at a scale greater than the world has ever seen before. Learn more

What we offer

The rare opportunity to change the world such that everyone around you can use the services you’ve been part of building. We’re not just another web application; we’re changing one of the world’s largest industries. Join a motivated, hard-working and passionate team in a dynamic and energetic startup environment.

Our culture

We are a global company with a global team. We hire for attitude and train for skills. We battle over ideas - which is why we don't believe in hierarchies - we all have equal value. We believe innovation happens when the quality of an idea matters, not the person who had it. We collaborate and build relationships. We speak about things as they are and how they feel.