Gelato Globe launches new mobile app for very busy people
Gelato is a global technology platform for printing, powered by real-time APIs connected to a network of professional print partners in 30 countries distributing to 100+ countries. We are now seeking a Head of Customer Service based in Oslo or London. This role represents an opportunity to join a fast growing company with a true focus on customer experience. You will be a part of a highly skilled, inspiring, and supportive team developing a product that is loved by companies all over the world. We are a team of 125+ people of 27 different nationalities with 11 offices across 6 timezones that value diversity and the sharing of ideas.
What you will be doing
As the Head of Customer Service, you will secure that Gelato’s customers have a seamless experience when they use our products & services. You will be working with cross-functional teams such as Product Development & Marketing to solve customer problems using technology. Working on multiple tasks at a fast pace is business as usual. The ideal candidate is a customer obsessed curious problem solver, who wants to exceed expectations, is eager to learn and improve.
Your tasks will also include but not be limited to:
What we hope to learn about you
In order to be successful in this role you will need to have a start-up mentality and at least 5 years of management experience in the Customer Service or Customer Experience field.
We would like to see evidence of the following in your background:
If you have any questions you can contact us: email@example.com