Work at Gelato

Operations Support Specialist

About Gelato

Gelato has built the world's largest and most global networks for on-demand production of customized items e.g. t-shirts, wall art, mugs, books, hoodies, and cards, We support a new wave of e-commerce entrepreneurs and the global shift towards local and more sustainable production.

We own no assets - we build the software that connects world-class production facilities all across the world. We already have more than 100 production partners in 30 countries. In 72 hours we can reach more than 5 billion people and potential consumers in a smarter, faster, and greener way.

In many ways, we at Gelato are rethinking how digital fabrication of customized products can be done on-demand. Just imagine what will happen when we add 3D printing capabilities to this global service. We are already empowering thousands of e-commerce entrepreneurs to grow and scale their businesses. Again, thanks to the products being produced locally we produce what you need when you need it, and where you need it. In other words, we reduce waste and carbon emissions.

Together we can increase global GDP by effectively supporting local on-demand production.

What you will be doing

With a global network of production and logistics partners, operational excellence is at the core of how Gelato delivers value to its customers. As Operations Support Specialist, you will help Gelato to grow, develop and reimagine its global operations. As part of the operations team, you will work on multiple tasks at a fast pace, engaging directly with our print partners and our engineering teams to make short fixes and long term process improvement recommendations. This is a hands-on role where you need to be able to both dive deep and solve partner escalations and zoom out to work with data and identify root cause solutions using technology.

Some key responsibilities of the role include:

  • Working directly with our print and logistics partners to identify real-time issues and help troubleshoot them for speedy resolution
  • Monitoring the health of key operational metrics, proactively working with partners as well as other Gelato teams such as customer service to respond to any operational issues
  • Onboarding new print partners, helping them to be successful with Gelato
  • Analyzing the needs of our partners and the business using data, and working cross functionally with our engineering team to implement solutions that scale.

Who you are

In order to be successful in this role, you will need to have a start-up mentality, experience in Customer or Client Service and enjoy working with data. The ideal candidate is a hands-on customer-obsessed problem solver, who wants to exceed expectations, is eager to learn and improve. You are comfortable interacting with senior stakeholders, able to articulate complex concepts and not afraid to challenge the status quo.

More than that we would like to see evidence of the following in your profile:

  • University degree, or in lieu of degree, 5+ years of relevant experience in operations or customer service
  • Ability to adapt, change and grow quickly as we build the organization.
  • Excellent organizational and time management skills with great attention to detail.
  • Strong client-facing and communication skills.
  • An entrepreneurial mindset that allows you to find new solutions to issues that arise.
  • All candidates should be business-fluent in English, additional languages is a plus

What it’s like to work at Gelato

We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.

If you have any questions you can contact us:

Apply for this position

Gelato Network
Operations Support Specialist

If you have any questions you can contact us:

Apply for this position

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Who we are

We’re a team of 100+ people, 25 nationalities, spread across 6 timezones. We are on a mission to change the way physically printed collaterals are produced. We’ve come a long way building a network of partners across the world, however, there are still loads of challenges and opportunities ahead. Want to join us on this journey?

About Gelato

Communication is a fundamental human need and print is a powerful tool to help people communicate their creativity and passion. Perhaps this is why commercial printing has become one of the largest industries on the planet. Gelato's state of the art global print cloud facilitates local printing at a scale greater than the world has ever seen before. Learn more

What we offer

The rare opportunity to change the world such that everyone around you can use the services you’ve been part of building. We’re not just another web application; we’re changing one of the world’s largest industries. Join a motivated, hard-working and passionate team in a dynamic and energetic startup environment.

Our culture

We are a global company with a global team. We hire for attitude and train for skills. We battle over ideas - which is why we don't believe in hierarchies - we all have equal value. We believe innovation happens when the quality of an idea matters, not the person who had it. We collaborate and build relationships. We speak about things as they are and how they feel.