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Operations Support Specialist

Position summary

You will be part of our international team of escalation specialists to secure efficient and excellent quality communication with Customer Service front line agents and Gelato print partners. Working on multiple tasks at a fast pace is business as usual. The ideal candidate is a hands-on customer-obsessed problem solver, who wants to exceed expectations, is eager to learn and improve.

What you will be doing

Requirements

Who you are

In order to be successful in this role, you will need to have a start-up mentality, 1-2 years of experience in the Customer Service or Customer Experience field and experience working with data. You are comfortable interacting with senior stakeholders and able to articulate concepts, reframe old thought patterns and not afraid to challenge the status quo.

More than that we would like to see evidence of the following in your profile:

Benefits

What we offer

We offer a rare opportunity to change the world in such that everyone around you can use the services you've been part of building. We're not just another social web application; we're improving one of the world's largest industries.

We offer you a chance to be part of a truly amazing journey in a company that sets very high targets and works hard to achieve them. You will be able to work with smart, motivated and engaged co-workers from all over the world, in an intense and very energetic environment.

You will have a tangible impact on the way that we operate and expand our business. Working with some of the most ambitious colleagues out there you will have a ground floor opportunity to put all your experience and know-how to the test while learning at a speed you thought was impossible before joining.

As we continue to grow we want you to grow with us and for the right candidate, there is no limit to where this opportunity might take you.

We recommend that you submit your application as soon as possible as selection and interviews are held continually.


If you have any questions you can contact us: careers@gelato.com

Apply for this position

Mumbai
Gelato Network
Operations
Operations Support Specialist

If you have any questions you can contact us: careers@gelato.com

Apply for this position

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