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Senior Operations Manager

About Gelato

We are here to change the world. We are building the world’s most intelligent print cloud to make digital printing easy, efficient, and local. We believe in sharing fixed assets – in our case sharing print machines – and allowing excess capacity to be intelligently allocated.

Optimalprint, Gelato’s B2C brand, is an e-commerce leader in personalized photo products for consumers across Europe, North America, and Australia. The brand is growing rapidly by delivering high-quality products, fast, at low prices, and sustainably - because they are produced locally. Optimalprint achieves the highest customer satisfaction ratings in the industry.

Gelato Globe, Gelato’s solution for B2B, is a digital print cloud that helps global companies print locally and have their prints delivered to more than 100 countries. Gelato Globe enables businesses to order printed materials across borders, securing local printing and brand consistency with fast delivery and a minimized carbon footprint.

Gelato Network is the print production, logistics, and technology platform that fulfils orders for Gelato Globe and Optimalprint customers. To support print production in 30+ countries, we work with a series of partners including suppliers of print machines, printers, post-press equipment, paper, and packaging material.

Position Summary

We are looking for an analytically-driven, entrepreneurial Senior Operations Manager to join Gelato Network. As a Senior Operations Manager, you will engage with current and potential partners, develop new products, ensure operational excellence within our partner base, and manage relationships with key players in the print industry.

You will manage the end-to-end print partner relationship for your region, from signing up new partners, leading negotiations, managing onboarding and workflow set up, launching new products and resolving operational issues. To be successful, you need to be able to understand technology, be able to analyze and translate data into high-impact actions, have a strong commercial mindset, and feel comfortable identifying and generating partnerships. A person in this role should be comfortable in an "all hands on deck" environment and thrive in a start-up culture.

The role is to be based in Boston, USA.

Who you are

You are intellectually curious and love working with data. You are able to conduct complex data analysis, make recommendations from the data and communicate it effectively. You work collaboratively with diverse stakeholders and are committed to creating exceptional experiences for customers. Some other attributes we would like to see in you:

Moreover we would like to see the following in your profile:

What you will be doing

In this role, you will work closely with business and technology teams to develop the print product portfolio and engage with existing and potential print partners in your region. You will also:

If you have any questions you can contact us: careers@gelato.com

Apply for this position

Gelato Network
Senior Operations Manager

If you have any questions you can contact us: careers@gelato.com

Apply for this position

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