Work at Gelato

Senior Manager - Network Operations

About Gelato

Gelato has built the world's largest and most global networks for on-demand production of customized items e.g. t-shirts, wall art, mugs, books, hoodies, and cards, We support a new wave of e-commerce entrepreneurs and the global shift towards local and more sustainable production.

We own no assets - we build the software that connects world-class production facilities all across the world. We already have more than 100 production partners in 30 countries. In 72 hours we can reach more than 5 billion people and potential consumers in a smarter, faster, and greener way.

In many ways, we at Gelato are rethinking how digital fabrication of customized products can be done on-demand. Just imagine what will happen when we add 3D printing capabilities to this global service. We are already empowering thousands of e-commerce entrepreneurs to grow and scale their businesses. Again, thanks to the products being produced locally we produce what you need when you need it, and where you need it. In other words, we reduce waste and carbon emissions.

Together we can increase global GDP by effectively supporting - local on-demand production.

The Position

We are looking for a top-performing, analytically-driven, entrepreneurial Senior Manager to help shape the operational and technology strategy of Gelato Network. Gelato Network is the platform that connects print and logistics partners together to form the world’s largest print cloud. Working closely with the Senior Vice President of Gelato Network, you will manage strategic operational and technology projects and help to evaluate how Gelato responds to new opportunities and trends in the printing industry. You will work cross-functionally with our Operations, Product, Engineering, and Marketing teams to drive strategic initiatives such as category expansion, global supply chain projects, and technology solutions to improve partner operations. Gelato Network is the operations backbone for Gelato, and this is a unique role to be part of building the platform to harness the opportunities of the future. The role is to be based in London or Boston. The right to legally work in one of these locations is required, as visa sponsorship will not be provided.

What you'll be doing

You will help Gelato to build its network to support “any product, anywhere, anytime”, seeking new print technology or solutions to accelerate growth and drive improved costs. You will work on a variety of projects to achieve this goal, which could include:

  • Innovating on and driving adoption of Gelato's production workflow.
  • Build and develop new partnerships with relevant partners to expand the offering based on customer demand as well as improve efficiency to increase usage of Gelato’s services.
  • Driving key projects to expand the product portfolio or global presence.
  • Optimizing pricing models towards suppliers and customers. Benchmarking market-leading competitor offerings and understanding production cost components for different production technologies.
  • Working collaboratively to set the product development priorities for Gelato Network development teams.
  • Operational excellence initiatives to improve service quality on a global scale together with regional operations managers.

Working on multiple projects at a fast pace is business as usual. The ideal candidate is a curious problem solver who wants to exceed expectations, is eager to learn and improve.

Who you are

You are a leader and committed to ensuring we deliver operational excellence. You are a passionate defender of the customer experience. You are ambitious, self-directed, and driven. You are extremely data-driven. You are an excellent communicator, equally confident in talking to partners and colleagues.

  • Graduate degree (MBA preferred) with a strong academic performance from a top tier university.
  • Strategic perspective and operational attention to detail.
  • Experience in global operations in a fast-paced environment.
  • Data analysis skills with the ability to interpret and use this to make informed decisions.
  • Experience in high volume e-commerce environments with complex logistical operations is strongly preferred.
  • A skilled people manager with the ability to motivate and drive high performance.
  • Ability to see what needs to get done independently and mobilize multi-functional teams to deliver.
  • Passionate. You get excited about analyzing data and driving defect reduction, process improvement, and tool enhancements.
  • You have the right to work in the location for which you are applying.

These are the early days. Come join us, and help us re-imagining the distribution of creativity. Be part of redefining the way people and companies communicate.

If you have any questions you can contact us:

Apply for this position


Senior Manager - Network Operations

If you have any questions you can contact us:

Apply for this position

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Who we are

We’re a team of 100+ people, 25 nationalities, spread across 6 timezones. We are on a mission to change the way physically printed collaterals are produced. We’ve come a long way building a network of partners across the world, however, there are still loads of challenges and opportunities ahead. Want to join us on this journey?

About Gelato

Communication is a fundamental human need and print is a powerful tool to help people communicate their creativity and passion. Perhaps this is why commercial printing has become one of the largest industries on the planet. Gelato's state of the art global print cloud facilitates local printing at a scale greater than the world has ever seen before. Learn more

What we offer

The rare opportunity to change the world such that everyone around you can use the services you’ve been part of building. We’re not just another web application; we’re changing one of the world’s largest industries. Join a motivated, hard-working and passionate team in a dynamic and energetic startup environment.

Our culture

We are a global company with a global team. We hire for attitude and train for skills. We battle over ideas - which is why we don't believe in hierarchies - we all have equal value. We believe innovation happens when the quality of an idea matters, not the person who had it. We collaborate and build relationships. We speak about things as they are and how they feel.