2021 Holiday Preparations

Ensure your ecommerce store is fully prepped for this year’s Holiday season. Here you will find last order deadlines and relevant updates, blog posts, FAQs, and more. Stay tuned as more information will be added.

Recommended deadlines to ensure your customers get their orders in time for the holidays

Please note that these will be recommended deadlines, and that they are subject to change.
Remember to check back regularly for updates.

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Here’s how we help you win this Holiday season

New production hubs

We’ve increased our global production network by 55% to make sure your parcels are made and delivered as close as possible to your end customer.

Larger than ever catalog

We’ve added dozens of new products so that you can launch bestsellers that your customers will love!

Faster delivery

We’ve increased our delivery capacity by adding more global distribution partners to ensure your customers receive their packages as quickly as possible.

Greater customer support

We’re here to support you 24/7 and have increased the size of our support team to ensure you receive help when and where you need it.

Sell globally, produce locally

Your products are produced locally across our resilient network of hundreds of production partners in 34 countries. Local production means your customers receive their orders faster, and in a way that is more sustainable and cost-effective.

While local production minimizes shipping delays, the world is facing increased pressure on global supply chains and shipping, which may also affect some of our products and deliveries. Please check back here regularly for updates.

Holiday FAQ

We recommend that you review and communicate the order deadlines to your customers so they can order them in time to arrive prior to December 25. Last order dates will be communicated on this page as soon as they are ready.

We will provide the estimated delivery dates for each of your orders. The earlier the order is received, the higher the chance of delivery before Dec 25. We will update our estimates as events unfold, but also recommend following carrier updates for real-time alerts.

Once an order is printed it is not possible to change the shipping method. If the order is still in the status "uploading" or "passed" it can quickly be canceled and reordered with an updated shipping method via the Gelato Dashboard. Please refer to this page for further information.

In the rare case that a customer lets you know of an issue with an order, our customer service team will be here to help! In order to speed up the resolution please follow the recommendations in this Help Center article.

Our customer support team is here to help 24/7, you can find our contact information here.