Work in Gelato Globe

Account Director

Position summary

Our customers are global businesses with offices in over 100 countries. Your role responsibilities will commence once customers in the final stages of the sales funnel, preparing to onboard to Gelato. Working directly with counterparts in sales and technical implementation, you will ensure that the customer experience is maintained post signing, and that customer achieves its desired success outcomes. Working closely with key stakeholders in the customer organisation, you will drive changes within the customer organisation, focusing on driving transactional revenue through the customer journey, to increase product usage and understanding.

What you will be doing

You will be responsible for developing customer specific strategies to increase product adoption for your enterprise customers and use what you learn to help create best practices that are transferable to other accounts. You will also attain invaluable product feedback that you will relay back to our product managers and engineering teams to constantly improve our products.

Your tasks will include, but not be limited to:

Who you are

You love interacting with customers and solving problems for them. This is not a generic Account Director role and we are still very much in the “building” phase of our development. This highlights the importance of being adaptable to changes while remaining analytical and adopting a data-driven mindset to drive growth. You have a challenger sales mentality- when we call your client references they should describe you as a strategic partner to their organisations, rather than a supplier.

We would like to see evidence of the following in your profile:

If you have any questions you can contact us:

Apply for this position

Gelato Globe
Sales & Account Management
Account Director

If you have any questions you can contact us:

Apply for this position

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Who we are

We’re a team of 100+ people, 25 nationalities, spread across 6 timezones. We are on a mission to change the way physically printed collaterals are produced. We’ve come a long way building a network of partners across the world, however, there are still loads of challenges and opportunities ahead. Want to join us on this journey?

What we offer

The rare opportunity to change the world such that everyone around you can use the services you’ve been part of building. We’re not just another web application; we’re changing one of the world’s largest industries. Join a motivated, hard-working and passionate team in a dynamic and energetic startup environment.

Our culture

We are a global company with a global team. We hire for attitude and train for skills. We battle over ideas - which is why we don't believe in hierarchies - we all have equal value. We believe innovation happens when the quality of an idea matters, not the person who had it. We collaborate and build relationships. We speak about things as they are and how they feel.