Work in Gelato Network

Customer Service Escalations Specialist (Bilingual English/Spanish)

Position summary

You will be part of our team of escalations specialists to secure efficient and excellent quality communication with Customer Service front line agents and Gelato print partners. You will focus on the support of local clients as well as supporting the global team with coverage of our international clients. Working on multiple tasks at a fast pace is business as usual. The ideal candidate is a hands-on customer-obsessed problem solver, who wants to exceed expectations, is eager to learn and improve.

The position is based in Waltham, MA.


What you will be doing


Who you are

In order to be successful in this role you will need to have a start-up mentality. 1-2 years of experience in the Customer Service or Customer Experience (Services/Customer facing) or have had front end experience with customers is a plus. You are committed to excel with energy and endurance while you understand that building a company is hard but satisfying work.


Moreover, we would like to see evidence of the following in your profile:



If you have any questions you can contact us: careers@gelato.com

Apply for this position

Waltham
Gelato Network
Customer Service
Customer Service Escalations Specialist (Bilingual English/Spanish)

If you have any questions you can contact us: careers@gelato.com

Apply for this position

Data protection notice

Who we are

We’re a team of 100+ people, 25 nationalities, spread across 6 timezones. We are on a mission to change the way physically printed collaterals are produced. We’ve come a long way building a network of partners across the world, however, there are still loads of challenges and opportunities ahead. Want to join us on this journey?

What we offer

The rare opportunity to change the world such that everyone around you can use the services you’ve been part of building. We’re not just another web application; we’re changing one of the world’s largest industries. Join a motivated, hard-working and passionate team in a dynamic and energetic startup environment.

Our culture

We are a global company with a global team. We hire for attitude and train for skills. We battle over ideas - which is why we don't believe in hierarchies - we all have equal value. We believe innovation happens when the quality of an idea matters, not the person who had it. We collaborate and build relationships. We speak about things as they are and how they feel.